“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”  – Jack Welch

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When the team members of a business implement and adhere to documented operating procedures, it helps in optimizing the way the business operates. But one of the most common challenges that businesses face is getting staff to commit to writing and following processes. Here are some ways to “enroll” your team into this critical aspect of your business.

Understand the Concept of Enrollment

The key to success is not to sell, force, or pressure your team into compliance but to enroll them in the vision. In his book “The Art of Possibility,” Ben Ander defines enrollment as “the art and practice of generating a spark of possibility for others to share.” This approach is about offering new possibilities and acknowledging that each team member can make a significant impact on the company.

Educate Your Team on the Value of Processes

Help your staff understand that documented processes lead to consistent operational methods, producing consistent results. When results are consistent, they can be monitored and measured, allowing for improvement, innovation, and for team members to work smarter, not harder.

Highlight Future Growth and Training Benefits

Documented processes are crucial for growth. As the company expands, these processes will serve as documentation for training new employees. This ensures that as current staff move into higher positions, their roles can be filled quickly and efficiently.

Steps for Enrolling Your Team

1. Create a Future Vision

Begin with the end in mind. Develop a strategic vision that clearly outlines what your business will look like when you achieve your goals. This is not a business plan but a strategic target, usually a 1-2 page document, that significantly increases your chances of success if utilized properly.

2. Develop Tracking and Measuring Methods

Create actionable methods for tracking and measuring progress towards your vision. This ensures that the vision is not just an idea but a tangible goal with clear metrics and accountability.

3. Share the Vision with Your Team

Hold a meeting to communicate your strategic vision with your team. Enroll them in the importance of processes and explain the next steps. This meeting is crucial to get everyone on the same page and motivated towards the common goal.

4. Manage and Train Your Team

Regular management and training are essential. Hold weekly or bi-monthly meetings to review specific processes, practice them, and provide continuous training. This helps reinforce the importance of processes and supports staff in following them correctly.

Experience the Benefits

The ultimate goal is for your team to experience the benefits of following documented procedures. Once they see the positive outcomes, they will be more inclined to follow processes and to develop new ones themselves.

Lead the Change Gradually

Change is challenging and requires time. Therefore, lead the change gradually, showing patience and commitment. The results will be well worth the effort.

Seek Assistance When Needed

If you need help with leading the change in your organization, a coach can provide valuable guidance. Contact us for more information and support.

By enrolling your team and implementing the steps described in this blog, you can create a streamlined, efficient, and scalable business environment where everyone knows their role and contributes to the company’s success.

 

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