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A large part of hiring the best employees is hiring ones that have great customer service skills. The way that your customers get treated impacts not only your bottom line but also your company reputation and your ability to attract and retain customers. In this article, we discuss the top …
Top 5 Customer Service Skills that Your Staff Needs to SucceedRead More »
Having a standard operating procedure (SOP) in place for your company is important for streamlining your processes and making your company productive. An SOP lays out the steps for various tasks so it helps to keep your team on the same page and also makes onboarding new employees easier since …
How to Create a Standard Operating Procedure for Your TeamRead More »
. Whether you need to build a new website, or need help with marketing or administrative work, hiring a freelancer can be a great option. But since there are so many different choices, how do you choose the right ones? In this article, we provide some tips on how to …
How to Hire the Best Freelancers for Your Business Every TimeRead More »
Hiring the Right People Creating an effective virtual team starts with hiring the right people for each role. Before you hire someone long-term, look at their past experience and test them out with a small project. If possible, hire full-time workers so that they will be completely focused on working …
In our information age, we are constantly inundated with many different messages and distractions that are competing for our limited time. This has made it more important than ever to learn how to keep our communications concise and focused, both in person and online. In this article, we discuss some …
How to Be Both Concise and Powerful in Your ConversationsRead More »
Great communication is the foundation of every relationship, including customer relationships. Building a lasting relationship involves using good communication techniques, whether you are communicating in-person, over the phone, or by email. Here are our top tips for building and maintaining a positive working relationship. Anticipate Customer Questions By anticipating customer …
5 Tips for Communicating Effectively with Your CustomersRead More »
Finding great employees is an essential part of building a successful business. And knowing how to analyze a resume for important elements is important to the hiring process. Here are 6 tips for identifying the best candidates. Candidate Growth Over Time If you are looking for a candidate that will …
6 Ways to Analyze a Resume and Identify a Great CandidateRead More »
Going to a company party is not everyone’s mug of eggnog. Holiday celebrations, especially, can cause anxiety in even the most unflappable of office-goers. Looking like a true professional who knows how to have fun without going overboard doesn’t have to be hard. Here are some tips to help you …
Sail Through Company Parties Like a Seasoned Professional with These 4 TipsRead More »
While many want to be leaders, few realize the challenges involved in attaining these much-coveted titles. Leaders must extract quality work from the people who work for them, and at the same time, complete the work that is expected of them. All the while, he or she has to be …
The 3 Essential Resources for Effective LeadershipRead More »
On the surface, it can feel like the terms “good leader” and “good boss” are seemingly interchangeable. However, being a leader isn’t quite the same thing as being a boss. A boss is someone who manages your department, drives changes, and makes critical decisions. A leader, on the other hand, …
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